BigTaka Privacy Policy – Our firm commitment to protecting your personal data

This Privacy Policy describes in detail how BigTaka (bigtaka.run) collects, stores, processes, and protects user data. By creating an account, logging in, or using any of our services, you confirm that you have read and agreed to this policy.

We firmly believe that you have the ultimate right over your own data. BigTaka uses only the information that is strictly necessary to deliver the best possible service to you. Collecting any data beyond what is needed goes against our core principles.

BigTaka collects different types of information in different situations. Here's a full breakdown:

Information Collected at Registration

• Full name, date of birth, and gender
• Mobile number and email address
• Residential address in Bangladesh
• Preferred payment method details
• Login password (hashed at the time of storage)

Data collected during KYC verification

• Scanned copy of National ID (NID) or passport
• Selfie or live photo (for identity verification)
• Bank or mobile banking account details

Automatically Collected Information

• Device information (model and operating system)
• IP address and approximate location
• Browser information and site usage patterns
• Gaming session data and transaction history

BigTaka uses the data it collects solely for the specific purposes listed below — never for anything else:

• Account Management: Registration, login, identity verification, and account security
• Transaction Processing: Deposits, withdrawals, and bonus payouts
• Customer Support: Responding to your complaints and queries promptly and accurately
• Security: Detecting fraud, preventing multiple accounts, and blocking unauthorized activity
• Personalized Experience: Showing relevant promotions based on your gaming preferences
• Legal Obligation: Generating reports required by regulatory authorities
• Service Improvement: Continuously improving platform performance and technology

Promotional emails or SMS are sent only when you have given your consent at the time of registration. You may withdraw this consent at any time.

BigTaka does not sell your data to any third party. However, your information may be shared with select parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions. Each of these providers has its own privacy policy.
• Technology Partners: Only the information necessary to keep services running is shared with game providers and software companies.
• Legal Authorities: Data may be shared with investigative authorities in response to court orders, government directives, or other legal obligations.
• Fraud Prevention: Anonymised data may be shared with industry-wide fraud detection systems.

BigTaka uses industry-leading security technology to protect your data. The key components of our security framework include:

Please keep in mind that no system is 100% secure. Your own vigilance matters too — use a strong password and never share it with anyone.

The BigTaka website and app use cookies — small files stored on your device that help the site recognize you and remember your preferences.

What types of cookies does BigTaka use?

• Essential Cookies: Required to maintain your login session and ensure security. These cannot be disabled.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand which pages are used most, helping us improve the site.
• Performance Cookies: To monitor site speed and stability.

BigTaka does not retain your data indefinitely. Each type of data has a defined retention period:

• Account Information: For as long as your account remains active. Deleted within 30 days of account closure, unless retention is required by law.
• Financial Transaction Records: 5 years (mandatory under Bangladesh financial law).
• KYC Documents: 5 years (as directed by the regulatory authority).
• Gaming Logs & Session Data: 3 years (for dispute resolution purposes).
• Customer Support Contact: 2 years.
• Cookie Data: Up to 30 days or until the session ends.

Once the designated retention period expires, data is securely and permanently deleted so that recovery is impossible under any circumstances.

BigTaka believes you have full ownership of your personal data. The following rights are yours and can be exercised at any time:

To exercise any of these rights, email us at support@bigtaka.run or reach out via live chat. We will respond within 30 days.

BigTaka is strictly for adults only — not for anyone under 18. We do not knowingly collect personal information from minors.

Our measures to protect minors:

• Date of birth is verified at the time of registration
• Age is verified through the KYC process
• Accounts are suspended pending verification in cases of suspected activity
• Any account identified as belonging to a minor is immediately closed

If a minor has inadvertently created an account, parents or guardians should contact us immediately at support@bigtaka.run.

Some of BigTaka's servers and services may be operated overseas. In such cases, your data may be transferred internationally.

However, we ensure that regardless of where your data is transferred:

• All transfers are protected with maximum encryption
• The destination country has adequate data protection laws in place
• We maintain confidentiality agreements with all third parties
• Data is not used beyond the scope of this policy

BigTaka reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by:

• Send a notice to your registered email address
• Display a notification upon login to the platform
• We will update the "Last Updated" date on this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.

For any questions, complaints, or to exercise your data rights regarding this Privacy Policy, please contact our Data Protection team:

• Email: support@bigtaka.run
• Subject Line: Use the subject line "Privacy Request"
• Live Chat: 24/7 Live Chat on the BigTaka platform
• Help Center: bigtaka.run/help-center
• Response Time: Typically within 2 business days

We take every privacy-related request seriously and make every effort to respond as promptly as possible.